Support

MeetMiddle Support

Help with the MeetMiddle iOS app, by In The Lab Ltd.

Contact us

Email support@inthelxb.co.uk and we'll get back to you as soon as we can. Including your iOS version and what you were doing when the problem happened helps us fix things faster. You can also reach this address from inside the app: Settings → Contact support.

Common questions

Do I need an account? No. Finding a midpoint and browsing venues works without one. Signing in (with Apple or your email) is only needed to keep saved meetups synced across devices.
Where's my email sign-in code? Codes arrive within a minute or two from signin@inthelxb.co.uk. Check spam the first time. Codes expire after an hour; you can always request a new one.
How do I cancel MeetMiddle+? Subscriptions are managed by Apple: Settings app → your name → Subscriptions → MeetMiddle+ → Cancel. Or in MeetMiddle: Settings → Manage subscription. Cancelling keeps Plus until the end of the paid period.
How do I restore a purchase on a new phone? MeetMiddle → Settings → Restore Purchases, signed in to the same Apple ID you bought with.
Why do I see ads? The free plan is ad-supported. MeetMiddle+ removes all ads.
How do I delete my account? MeetMiddle → Settings → Delete account. This permanently removes your account, saved meetups, badges, and revokes your Sign in with Apple link. It can't be undone.
Does MeetMiddle store my home address? No. Searches use what you type only to compute results, and saved meetups keep just a coarse area (roughly 1 km), never a full address. See our Privacy Policy.